The Better Business Bureau Warns Montanans Of A New Scam
The Better Business Bureau is warning consumers of another scam in Montana:
Do Not Ask Your AI To Search Phone Numbers
No matter how busy you are, this is now a dangerous move.
Siri, Cortana, Alexa, Google Assistant, Murf, Fireflies, Otter. These are just a few of the AI assistants available to everyone. I'm sure I've left many off the list
Why Is An AI Phone Search Unsafe?
According to the Better Business Bureau, scammers have set up "help lines" to mirror customer service from Amazon to Zillow and everything in between. Your virtual assistant just looks for key words to deliver the results you're after. It can be very easy for them to call a fraudulent line or give you a fake customer service phone number.
All of these "helpers" on the scam lines will eventually ask you for your money information.
I actually had something very similar happen to me when I tried to call Hulu in January.
How Can You Avoid Being Scammed?
From the BBB:
- Be careful when searching for support phone numbers. Rather than doing an online search or letting your smart device look up a number, use the contact information on the business's website (always double check the URL) on your bill, receipt, or in your confirmation email.
- Beware of fake ads. Scammers create bad ads with fake customer service numbers. Using voice search to find a number can make it harder to tell a phony listing from the real one. Get your information from the official company website or official correspondence.
- Go straight to the source. For example, if you need to get in touch with Amazon, use the Amazon mobile app or website. This goes whether you’re seeking customer service, tech support, or when looking to make changes to your account. Visit the Message Center on Amazon.com or on the official app to review authentic emails from Amazon. Remember that reputable companies like Amazon will never ask you to provide payment information for products or services over the phone.
- Make payments with your credit card. It’s easier to dispute a credit card payment. Paying by wire transfer or pre-paid debit card is like using cash. There is almost nothing you can do to get the money back.
I will always say if these scammers ever tried to use their powers for good they'd rule the world. Until then, may the odds be forever in your favor.
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